What if increasing non-aeronautical revenue was easy to do. What if it only required a platform to gather and visualize the data you already have. Would you do it?
Responsible for almost 40% of airport revenue, the non-aeronautical revenue streams are vital to the financial sustainability of airports. One of the best ways to increase your non-aeronautical revenue is by improving customer satisfaction. However, in a world where a few clicks and swipes on a mobile device will bring customers what they want, when they want it, trying to meet customer expectations can be an anxiety-provoking task. But it doesn’t have to be this way!
Sponsored by MapsPeople, Marley Nonami hosts an airport webinar Wednesday 18 March, where Bethanie Nonami will guide you through inspiring ways to breathe new life into your guests' experience in your airport.
During the 30-minutes Master Class, Bethanie will show you how indoor navigation can help you
- Improve customer experience and reduce stress
- Encourage travelers to spend more time in the duty-free area, increasing your non-aeronautical revenue
- Increase employee productivity and satisfaction
- Discover how to calculate the ROI to begin to innovate the customer experience with small, incremental changes, even with your current constraints and resources
Your airport is filled with opportunities to reduce your customer's stress, bring a smile to their face, and create a remarkable experience that leads to an increase in sales. So what are you waiting for?
Sign up for the webinar and learn our secret formula to calculate your return on experience investment and understand where to focus your resources to get the highest ROI.